FAQ's

What is your turnaround time?

  • For pre-designed branding kits:
    Once your order is placed and all necessary information is provided, you’ll receive the first proof within 1–2 business days.
    If revisions are requested, updated proofs will be sent within 24–48 business hours.
    You get 2 free rounds of revisions to ensure everything looks just right. Please be specific when requesting edits to help us speed up the customization process.
    Final files are sent via email within 48 business hours after approval.

  • For custom branding design:
    Custom projects typically take around 2–3 weeks depending on complexity and responsiveness.

Can I see a preview with my name before placing an order?
No previews are offered before ordering. However, 2 rounds of revisions are included for free after your order is placed. This allows you to request any necessary changes.
Don’t worry – we’re flexible and nothing is finalized until you approve it.

Can I use my logo for large banners, signage, business cards, or my website?
Absolutely! All logos are designed in vector format, which means they can be scaled up or down without any loss of quality.
We also provide pixel-based versions for web use.

  • Vector files (AI) are best for printing, signage, embroidery, foil stamping, and more.

  • Pixel-based files (PSD, PNG, JPEG) are great for digital and smaller-scale uses.

What file types will I receive?
Each logo package includes:

  • AI (Adobe Illustrator) – Vector file; scalable, editable, transparent background

  • PSD (Photoshop) – Layered file; color-changeable, transparent background

  • PNG – High-res, transparent background, single layer (ideal for websites)

  • JPEG – High-res, white background (great for web use)

  • Black & white PNGs – Perfect for watermarking or simple branding needs

What if I lose my files?
We keep all final files on record for 90 days after delivery. If you lose your files within that time, just reach out and we’ll resend them.
After 90 days, we delete files to manage storage space. Please be sure to back up your files to your computer or cloud storage (like Google Drive or Dropbox).